HomeTVLG Smart TV Not Connecting to WiFi: Quick Troubleshooting Guide

LG Smart TV Not Connecting to WiFi: Quick Troubleshooting Guide

LG Smart TVs have revolutionized home entertainment by providing users with seamless access to a vast array of online content, including streaming services, apps, and more.

However, connectivity issues can sometimes hinder this experience, leaving users unable to access their favorite content.

One common problem faced by LG Smart TV owners is the inability to connect to WiFi, which is essential for enjoying the full capabilities of these feature-rich devices.

There could be various reasons why an LG Smart TV fails to connect to the WiFi network, including poor network signal strength, router compatibility issues, outdated operating systems, and incorrect settings.

 In this article, we will delve into some tried-and-tested methods to resolve these connectivity issues, ensuring a smooth and uninterrupted entertainment experience for LG Smart TV users.

Understanding the factors that contribute to connectivity problems can help users troubleshoot effectively and overcome these obstacles.

By incorporating the knowledge and expert tips shared in this article, users can quickly identify the root cause of their issues and apply suitable solutions to get their LG Smart TVs back online and connected to WiFi.

LG TV Not Connecting to WiFi: Identifying Connection Issues

Network Problem Indicators

Identifying connectivity issues with an LG Smart TV can usually be done by checking the internet connection status from the TV settings. To do so, follow these steps:

  1. Turn on the TV and press the Settings button on the remote control
  2. From Settings, select All Settings
  3. In Connection, verify whether the Wired Network Connection or Wireless Network Connection status is Connected to the Internet

If the connection status shows Not connected, consider setting up the network connection again. Common network connection problems can stem from various factors, such as issues with the Wi-Fi router, signal strength, and interference from other devices.

Signal Strength

Signal strength is a vital factor in ensuring a stable and seamless Wi-Fi connection for your LG Smart TV. Weak Wi-Fi signals can lead to intermittent connectivity, buffering, and slow performance. To check the strength of the Wi-Fi signal, follow these steps:

  1. From the Settings menu, select All Settings
  2. Click Network, then select Wi-Fi Connection
  3. Check the signal strength indicator in the Wi-Fi connection settings

A strong and stable Wi-Fi signal is essential for optimal TV performance. To improve the signal strength, consider the following steps:

  • Move the Wi-Fi router closer to the TV, or vice versa
  • Use a Wi-Fi range extender or mesh Wi-Fi system to extend the coverage area
  • Ensure no physical obstacles, such as walls or large furniture, are blocking the Wi-Fi signal
  • Keep the router away from other devices that may cause interference, such as microwave ovens or cordless phones

By addressing network indicators and signal strength, you can effectively troubleshoot and resolve many common LG Smart TV Wi-Fi connection issues.

Troubleshooting Steps to Fix Connection Issues

Restart the LG Smart TV and Devices

One of the first steps to troubleshoot connection issues is to restart the LG Smart TV and any devices connected to it, such as routers and modems. Turn off the TV and unplug these devices from the power source. Wait for 30 seconds before plugging them back in and turning the TV on.

Check Date and Time Settings

Incorrect date and time settings can cause connection problems. To verify and adjust the time and date settings, press the [Settings] button on the remote control. Then, select [All Settings] > [General] > [Date & Time]. Make sure the settings are accurate and select “Automatic” for the preferred method.

Unplug and Plug the Power Cable

Power cycling the TV can help reset its internal components and resolve any connection issues. To do this, unplug the TV from the power source, hold the power button down for 15 seconds, and wait for another 30 seconds before plugging it back in. Turn on the TV and check if the Wi-Fi connection is established.

Verify Password and Network Name

Ensure that the Wi-Fi password and network name (SSID) are entered correctly. Go to [Settings] > [All Settings] > [Connection] > [Wireless Network Connection]. Check if the network name is the correct one, and input the password if prompted. Make sure you input both the network name and password correctly, as this is crucial for a successful connection.

Advanced Fixes

In this section, we will explore some advanced fixes to help resolve the issue of your LG Smart TV not connecting to WiFi. These include changing DNS settings, modifying the network band, and resetting the TV to its initial settings.

Change DNS Settings

One possible solution to connectivity issues is to change your TV’s DNS settings. This can help improve performance and resolve any DNS-related issues that might be blocking the connection. Follow these steps:

  1. Go to Advanced Settings of your LG TV.
  2. Click “EDIT” in the network settings.
  3. Uncheck the “SET AUTOMATICALLY” box.
  4. Click “DNS SERVER”.
  5. Enter “” or another reliable DNS address, such as “”
  6. Click “CONNECT” to test the connection.

Modify Network Band

Some LG TVs may have trouble connecting to a specific network band, such as 2.4 GHz or 5 GHz. To resolve this issue, you can try switching between the bands to find the one that works best for your TV:

  1. Go to Advanced Settings of your LG TV.
  2. Locate and select the option for “Wi-Fi Frequency Band” or “Wireless Band.”
  3. Choose between 2.4 GHz or 5 GHz, depending on your current setting.
  4. Test the connection to see if the issue is resolved.

Keep in mind that the 5 GHz band typically provides faster speeds but may encounter issues with signal strength over longer distances or through obstacles. The 2.4 GHz band offers a better range but may suffer from slower speeds or interference from other devices.

Reset to Initial Settings

If none of the above fixes have helped, you may need to reset your LG Smart TV to its initial settings. This will revert any changes you have made to the settings, potentially resolving the WiFi connectivity issue. Here’s how to do it:

  1. Go to the Settings menu of your LG TV.
  2. Select “All Settings” or “General.”
  3. Find the “Reset to Initial Settings” option and select it.
  4. Confirm the action by following the on-screen instructions.

Once the TV has been reset, you will need to set up your network and other preferences again. This step should be a last resort, as it will also remove any customizations and app installations you may have completed.

WiFi Connection Optimization

Positioning the Router

Positioning your router in an optimal location is crucial for enhancing your LG Smart TV’s Wi-Fi connectivity. Place the router in a central and elevated location, away from obstructions like walls or furniture. Also, keep it within a reasonable distance of the TV, as signal strength tends to weaken over larger distances. This can improve signal reception and stability for your LG Smart TV.

Dealing with Interference

Interference from other electronic devices can affect your Wi-Fi signal. Common sources of interference include microwaves, cordless phones, and Bluetooth devices. To minimize interference, separate the router from these devices, or turn them off when not in use. Additionally, consider changing your Wi-Fi channel to one with less overlap from neighboring signals, as this can reduce interference and improve your Wi-Fi performance.

Frequency and Channel Considerations

Modern routers typically support both 2.4 GHz and 5 GHz frequency bands, and each has its advantages and drawbacks. The 2.4 GHz band provides a longer signal range but may experience more interference from other devices. On the contrary, the 5 GHz band offers faster data transfer speeds and less interference but has a shorter signal range.

To optimize your LG Smart TV’s Wi-Fi connection, experiment with both frequency bands and select the one that delivers the best performance. In addition, adjust the channel settings on your router to find the one with the least interference from other networks. This can significantly improve your Wi-Fi signal strength and stability.

Addressing Software and Hardware Issues: LG Smart TV Not Connecting to WiFi

Update the Smart TV’s Firmware

One of the first steps to address software issues in an LG Smart TV not connecting to WiFi is to update the firmware. Firmware updates can fix known bugs and improve the overall performance of the TV. To update your Smart TV’s firmware, follow these steps:

  1. Press the [Settings] button on the remote control.
  2. Select [All Settings].
  3. Navigate to [General], then [About This TV].
  4. Choose [Check for Updates], and if an update is available, follow the on-screen instructions to complete the process.

Remember to connect the TV to the internet via an Ethernet cable during the update to avoid any interruption in the WiFi connection.

Inspect the Main Board

If your LG Smart TV is still not connecting to WiFi after updating the firmware, there could be a hardware issue. The main board is responsible for various functions of the TV, including processing the WiFi signal. Inspecting the main board for any visible damage or loose connections can help identify the cause of the issue. If you’re not comfortable doing this task, consider seeking professional assistance to avoid causing further damage to the TV.

Check the WiFi Module

Another hardware component to check is the WiFi module, which is responsible for the TV’s wireless connectivity. A faulty WiFi module can result in poor or no connection to your home network. To check the WiFi module, follow these steps:

  1. Turn off the TV and unplug it from the power source.
  2. Remove the back cover of the TV, usually held in place by screws.
  3. Locate the WiFi module, which is typically a small rectangular circuit board with an antenna wire connected.
  4. Inspect the module for any visible damage, loose connections, or disconnected antennas.

If the WiFi module appears to be damaged or is not functioning properly, consider replacing it with a new one. It’s advisable to consult a professional technician for this task, as handling delicate TV components may lead to further damage if not done correctly.

By addressing the software and hardware issues, you can improve the likelihood of successfully resolving your LG Smart TV’s WiFi connectivity issue. It’s essential to proceed with caution during any troubleshooting process, especially when dealing with hardware components, to avoid causing irreparable damage to your TV.

Alternative Connection Methods

Wired Ethernet Connection

If you’re experiencing issues with your LG Smart TV’s Wi-Fi connection, consider using a wired Ethernet connection instead. To do this, you’ll need an Ethernet cable to connect your TV directly to your router. This method can provide a more stable connection and often results in faster Internet speeds.

  1. Connect an Ethernet cable to your router and the LAN port on your LG Smart TV.
  2. Turn on the TV and go to Settings > All Settings > Network > Wired Connection.
  3. Your TV will automatically detect and establish the wired connection.

Mobile Hotspot

A mobile hotspot is another alternative when your LG Smart TV is unable to connect to Wi-Fi. Using a smartphone or tablet, you can create a hotspot to provide a temporary internet connection for your TV.

  1. Enable the mobile hotspot on your smartphone or tablet from the device’s settings.
  2. On your LG Smart TV, navigate to Settings > All Settings > Network > Wi-Fi Connection.
  3. Look for your mobile hotspot’s network name and select it to connect.

Please note that using a mobile hotspot may consume significant amounts of mobile data, potentially leading to data overage fees from your mobile carrier.

Utilizing Other Devices for Streaming

If your LG Smart TV is still having difficulty connecting to Wi-Fi, you can make use of other devices that can connect to the internet and stream content. Examples include laptops, smartphones, and dedicated streaming devices like a Roku or Amazon Fire TV Stick.

  1. Verify that your streaming devices have Wi-Fi or an alternative internet connection.
  2. Connect your chosen device to the LG Smart TV by using an HDMI cable or wireless display connection (e.g. Miracast).
  3. Use the streaming device or your laptop, in combination with a content streaming service, to access your favorite movies and shows.

These alternative connection methods can often help overcome temporary connectivity issues with your LG Smart TV, ensuring you can continue enjoying your favorite online content.

Seeking Professional Help

If the troubleshooting steps and solutions mentioned in this article do not resolve the issue of your LG Smart TV not connecting to WiFi, seeking professional help from authorized experts is a good option. There are two main avenues of approach to accomplish this: Contact LG Support and Visit a Repair Center.

Contact LG Support

The first step in seeking professional assistance is to contact the LG Support team. You can reach out to them through the official LG website, where live chat, phone support, and email services are available. Make sure to have your TV model number and purchase date handy when connecting with the support team to facilitate a smooth process. Their representatives are well-equipped to guide you through further troubleshooting steps or to assist you in determining if your television requires repair.

Visit a Repair Center

If the offered support methods do not help, and the issue persists, it is essential to visit an authorized repair center. LG has authorized repair centers across many countries. Call or visit LG’s website to locate the nearest repair facility. Visiting an authorized repair center will ensure that your LG Smart TV is inspected and repaired by knowledgeable specialists who are familiar with your specific model. This approach guarantees the highest quality repairs while maintaining the original manufacturer warranty.

In conclusion, contacting LG Support or visiting an authorized repair center will provide peace of mind and ensure that your LG Smart TV issues are resolved by skilled professionals. These services cater to not only WiFi connection problems but also a wide range of other concerns that LG Smart TV owners might face.

Frequently Asked Questions

Why does my LG TV keep disconnecting from Wi-Fi?

There could be several reasons for your LG TV disconnecting from Wi-Fi, such as interference from other devices, distance from the router, outdated software, or router issues. Try rebooting your Wi-Fi router, improving the Wi-Fi signal strength, and updating your LG TV’s software. If the problem persists, consider contacting your Internet Service Provider for assistance.

How can I connect an older LG TV to Wi-Fi?

If your older LG TV doesn’t have built-in Wi-Fi, you can use a Wi-Fi adapter or connect it to a Wi-Fi-compatible Blu-ray player or gaming console. Plug the adapter or other device into the TV’s USB or HDMI port, and follow the on-screen instructions to complete the Wi-Fi setup. Alternatively, consider using an Ethernet cable for a wired internet connection.

How do I enable Wi-Fi on my LG TV?

To enable Wi-Fi on your LG TV, press the [Settings] button on your TV remote and select [All Settings] in the [Settings] menu. Then, select [Network] in [General], followed by [Wi-Fi Connection] in [Internet Connection]. Finally, choose the router you want to connect to and follow the on-screen instructions to establish the Wi-Fi connection.

How can I restart my LG smart TV?

Restart your LG smart TV by unplugging it from the power outlet for 30 seconds, and then plugging it back in. Your TV should automatically turn back on. Alternatively, you may use the remote control to access the settings menu, where you can select “General” and then “Restart” to reboot the TV.

How do I connect my LG TV to the internet using an Ethernet cable?

To connect your LG TV to the internet using an Ethernet cable, plug one end of the cable into the Ethernet port on your router and the other end into the Ethernet port on your LG TV. Make sure both the TV and the router are powered on. Then, go to your TV’s settings menu, select “Network,” and choose “Wired Network Connection.” Your TV should detect the wired connection and connect automatically.

How can I update my LG TV’s Wi-Fi settings?

To update your LG TV’s Wi-Fi settings, first, press the [Settings] button on your TV remote and select [All Settings] in the [Settings] menu. Next, choose [Network] in [General] and [Wi-Fi Connection] in [Internet Connection]. Then, select the desired router and enter the Wi-Fi password if necessary. Once connected, your LG TV will automatically update its Wi-Fi settings.


In this article, we discussed the common issues that may cause an LG smart TV to have trouble connecting to Wi-Fi. By understanding these problems, users can efficiently troubleshoot their TV’s internet connection and enjoy their smart TV features without any disruptions.

A common cause of connectivity issues includes incorrect Wi-Fi login credentials. Users must ensure that the correct username and password are entered to establish a connection to the desired network. Another potential issue is an unstable Wi-Fi router. A simple reboot may resolve any connectivity errors, such as internet lagging or disconnections.

Additionally, checking the network settings on the LG TV is crucial. Users should ensure that the TV is set up to connect to the wireless network by following the appropriate steps. If the issue still persists, it might be beneficial to consult with the TV manufacturer or internet service provider for further assistance.

In summary, identifying and resolving connectivity problems with an LG smart TV is essential for a seamless experience. By following the mentioned steps and troubleshooting methods, users can rectify their TV’s connectivity issues and enjoy uninterrupted streaming services and other smart features.

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